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support@tenanttale.comFind answers to frequently asked questions about scores, accounts, privacy, and how TenantTale works.
View FAQ below →New to TenantTale? Learn how reliability scores work and what to expect as a renter or landlord.
Learn more →TenantTale is a dual-sided rental reliability platform that provides transparent reliability scores for both renters and landlords. Scores range from 300 to 850 and are based on real rental behaviors and mutual verification.
Your reliability score is calculated based on rental-specific behaviors and patterns, verified through mutual acknowledgement between renters and landlords. Unlike traditional credit scores, TenantTale focuses on real rental relationship data.
Yes. Privacy is a foundational principle of TenantTale. User consent is required before participation, data visibility is controlled and intentional, and all sensitive information is protected by modern security practices.
Score visibility is controlled and intentional. Only parties involved in a verified rental relationship can access relevant score information. TenantTale does not share your data with third parties without your consent.
TenantTale includes structured processes for disputing feedback or reports. If you believe your score contains inaccurate information, you can initiate a dispute through the platform. Fairness and accountability guide every resolution.
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